Return & Exchanges Policy

Mar Hernz Returns, Exchanges & Cancellations

U.S. Returns

Request a return within 14 days of delivery by emailing info@marhernz.com with your order number and the items you wish to return.

Items must be unworn, unwashed, undamaged, with all original tags attached and in their original packaging.

Customers are responsible for return shipping. If we provide a return label, its cost will be deducted from your refund. Please send your return within 5 business days of receiving your return instructions.

Once we receive and inspect your return, we will process eligible refunds to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

U.S. Size Exchanges

You may request a size exchange within 14 days of delivery, subject to availability and the same item-condition requirements.

Customers pay return shipping. Mar Hernz covers shipping the replacement for one size exchange per original item.

If your requested size is unavailable, you may receive a refund for the eligible returned item instead.

Discounted Items

Discounted items are final sale and are not eligible for returns or exchanges for sizing or changes of mind.

International Orders

Orders shipped outside the United States are final sale and are not eligible for returns or exchanges for sizing or changes of mind.

If your item arrives damaged, defective, or incorrect, please contact us so we can help. This policy does not limit any mandatory consumer rights.

Order Cancellations — All Locations

Email info@marhernz.com with your order number as soon as possible to request cancellation.

We offer free cancellations before shipment when we can still stop fulfillment. A cancellation request is not confirmed until you receive confirmation from us.

If your order has already shipped or fulfillment can no longer be stopped, we cannot cancel it. The applicable return policy above will apply. There is no cancellation fee for successfully canceled orders.

Damaged, Defective, or Incorrect Items

Please email info@marhernz.com with your order number, a description of the issue, and clear photos of the item and packaging.

We will review the issue and arrange an appropriate resolution. These cases are handled separately from returns for sizing or changes of mind.

Contact

For help with a return, exchange, or cancellation, email info@marhernz.com.